Customer Service & Terms
Placing Orders
We pride ourselves on excellent customer and we have a dedicated staff of salesmen and technicians to help you order, install and use our products. If you need advice or assistance, please call and ask for one of the inside salesmen or the management staff. We are all here to help. Around the clock service is also available in case of emergency.
Orders can be placed by phone, by fax, through the mail (and soon over the internet), or while you wait. No matter how an order is placed, though, a good description is crucial to the process. If you contact us to place an order, it helps to have a description, quantity, catalog number, shipping destination, contact information, order number and special instructions handy.
Telephone - During business hours (8 AM to 5 PM Eastern), call locally (706) 724-7792 or toll-free 1-800-282-8556.
Fax - 7 days a week, 24 hours a day, dial (706) 724-8409.
Mail - Clearly print all information, including item numbers, descriptions, and prices. Personal checks and COD's are welcome. Please do not send cash or money orders. There is no minimum order. Mail to :
Richmond Supply Company
PO BOX 1727
Augusta, GA 30913-7799
Internet - We are constructing an e-commerce site that will bring our inventory to your desktop. It will feature a searchable database of our products with pictures, features and benefits.
While You Wait - We have a large counter and product display area, and plenty of parking for any size vehicle. We will welcome you as a counter customer, or we will give you a tour of our facility, upon short notice.
International Orders and Alaska/Hawaii
Extra shipping costs are incurred for these orders. Please call us for estimated charges.
Special Orders
We are happy to special order items not normally part of our inventory. Call us toll-free or consult your account manager for details.
Back Orders
Stock shortages occur occasionally due to unexpected demand. Backorders are filled in the order received, usually within 30 days. You may cancel your order anytime by calling us at 1-800-282-8556.
Cancellation
Tell us as soon as possible when you want to cancel. If special, we will take it up with the manufacturer. Cancellation fees may be incurred if not timely. If special, cancellation may be disallowed.
Pricing
We have omitted prices from the catalog due to changing market conditions. We will be glad to quote current prices upon request.
Terms
Cash discount of 1%, 10 days, net 30 days on approved credit. This is subject to change on special orders, and on some contracts. All shipments are F.O.B. shipping point, unless otherwise agreed upon.
Taxes
All appropriate Federal, State and County sales taxes will be charged unless exemption certificate is on file.
Shipments
Most orders are processed within 24 hours. Unless you request otherwise, your order will be shipped by our delivery truck or by UPS Surface. We will ship via motor freight by the courier of your choice. Please call for details on our daily scheduled deliveries. If you're in a hurry, UPS Next Day Air and UPS Second Day Air are available. The shipping costs will be charged to your credit card. Orders must be phoned in by 12 noon Eastern. Please call for current rates.
Exchanges and Returns
Please check immediately for damage, shortage or error. Make proper notes on carrier’s receipt if goods are damaged or partly missing or not in good order. Claims must be reported within 10 days to be honored. We cannot be liable for damages or losses due to circumstances beyond our control. Merchandise must not be returned without our consent. Request for return and credit should be made within 10 days of receipt of material and must include a copy of the packing list. Returned goods must be in first-class saleable condition. Merchandise cut to specified length, size, dimension or ordered other than standard, is not returnable.
Terms of Returns
60 days for credit or refund. 90-day warranty on product replacements unless otherwise stated. If you are returning merchandise to the warehouse, you will be required to present your invoice. We are unable to give cash refunds, but you will be issued a check through the mail in 7-10 days. A 15% restocking charge may be imposed on some items.
Disclaimers
We have included tables indicating strength of material, safe working load, service recommendations, methods of application, etc. All data was provided by manufacturers in whose judgment we have faith. However, we cannot assume responsibility for the reliability of the accuracy of these tables and data. It is our intention to sell the best quality merchandise supplied by the most consistent, dependable manufacturers. If defects are encountered after immediate, careful inspection, after receipt of materials, notify us at once. Do not attempt to repair. We cannot allow claims for consequential damages, or for labor, repairs or other expenses incident to repair or installation of replacement material.
Warranties
Since the vendor, Richmond Supply Company and Rubber Division, does not control the use of its products, there are no express warranties which extend beyond the description on the face hereof. Seller disclaims any implied warranties of merchantability or of fitness for any particular purpose. Since Seller cannot control the manner of use of its products after their sale, Seller will not be responsible for any consequential or indirect damages. Concerning products for which Seller is acting only as a distributor of products manufactured by other companies, Seller expressly limits its liabilities to any guarantees extended by the manufacturer, which guarantees Seller will pass through to the customer. Further, Seller will, at its option, either replace the goods sold or refund the purchase price. No warranties will apply if the goods are in any way altered or modified after delivery by Seller.